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Real Connect
Real Connect
OUR MISSION

Our mission is to guide and direct our clients to success. By boundless passion from our people giving commitment to reimagine everything possible to succeed. From subtle to bold projects we are obsessed of making every client satisfaction our top priority.

OUR VISION

Our commitment to lifelong partners with our successful people and clients. To create meaningful, abundant resources through Real Connect local out source centers. To never stop learning and expanding our horizons in business outsourcing process world.

Real Connect
Quality Policy

Real Connect Inc. strives to be the leading business outsourcing company that provides excellent customer and technology experience, and back office management services.

The management of Real Connect Inc. is committed to augment our operations through:

  • Deliver high quality services by assigning an experienced and competent team.
  • Complying with all applicable legal, regulatory, contractual and customer requirements.
  • Establishing & maintaining symbiotic relationship with all the internal and external stakeholders.
  • Providing a growth-oriented work environment to our employees.
  • Ensuring continual improvement in our business processes.

Real Connect Inc. Management established Quality Objectives at relevant processes that will support this policy.

This Quality Policy will be reviewed on an annual basis to ensure suitability, adequacy, and effectiveness of the QMS framework and will be communicated to all relevant interested parties using the appropriate methods.

Information Security Policy

Real Connect Inc. is committed towards protection of the Confidentiality, Integrity, and Availability of information. The security of information and assets are regarded as fundamental for the successful business operation of Real Connect Inc. covering customer and technology experience, and back office management services.

Real Connect Inc. has adopted an Information Security Management System (ISMS) consisting of the information security policies, procedures, and a comprehensive risk management framework to effectively protect data/information of Real Connect Inc. and its customers from information security threats, whether internal or external, deliberate, or accidental.

The management of Real Connect Inc. is committed to ensure that:

  • The confidentiality of information is protected and unwarranted disclosure of valuable or sensitive information is prevented
  • The integrity of information is preserved to ensure its accuracy and completeness
  • The availability of information is maintained to meet business needs and client’s requirements
  • Appropriate resources are allocated to implement, operate, and review an effective Information Security Management System
  • Competence of the employees towards information security management system is enhanced through regular provision of trainings and skill augmentation initiatives
  • Risks are properly mitigated to an acceptable level through a risk management framework
  • Incident management process is established and implemented to ensure that all breaches of information security, actual or suspected are reported, investigated and acted upon
  • Business Continuity Plans are developed, maintained, and tested regularly
  • All applicable legal, statutory, regulatory, and contractual requirements related to information security are met and regularly reviewed
  • Acknowledges the need for continual improvement of the information security management system and practices the same through various strategic and operational initiatives

Real Connect Inc. Management established Information Security Objectives at relevant processes that will support this policy. This Information Security Policy will be reviewed at least on an annual basis to ensure suitability, adequacy, and effectiveness of the ISMS framework and will be communicated to all relevant interested parties using the appropriate methods.